Explore our FAQ page for answers to common questions about our products, services, and processes. Get detailed information quickly and easily.
Absolutely! We specialize in creating custom hats tailored to your unique specifications.
Yes, you can order a sample first. Please note that we charge a sample fee, which varies depending on your design.
Typically, samples take about 15-20days, depending on the complexity of the design. Mass production usually takes 30-45 days. Depend on quantity.
Our MOQ is 300 pieces per color per design, but larger orders can benefit from better pricing.
Bulk production lead times are generally 30-45 days post-sample approval and receipt of payment. Rush orders can be accommodated under certain conditions.
We accept T/T, LC, PayPal, Western Union, and Alibaba Trade Assurance. A 30% deposit is required before production, with the balance due before shipment.
We warmly welcome visits to our factory! Building long-term business relationships with our clients is very important to us.
We offer competitive pricing, ensure 100% inspection before shipment, and guarantee punctual delivery.
With our exceptional after-sales service, you can rest assured that your business and investments are secure with us.
We accept several formats for your convenience, including PDF, AI, JPG, CDR, and PSD.
You can track your order progress by contacting your account manager for regular updates.
Production time varies based on order size and complexity. Your account manager can provide a more accurate timeline.
If you receive a defective product, please contact our customer service team immediately with photos of the defect. We will arrange for a replacement or refund.
We value your feedback! You can contact our customer service team to share your experience.
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